Terms & Conditions

Gearheart Kitchen Terms and Conditions

Welcome to Gearheart Kitchen! We’re thrilled you’ve chosen us to help you leave your mark. Please take a few minutes to review the terms below. They’re designed to protect both you and us, while keeping our commitment to great service at the center.

1. General Agreement

  • By placing an order with Gearheart Kitchen, you are agreeing to these Terms and Conditions.
  • These terms apply to every purchase made through our website or directly with our team.

2. Orders and Proofs

  • All custom branding iron orders require artwork approval before production.
  • We’ll send you a proof burn (a test impression of your design) by email so you can see how it looks before we move forward.
  • Note: Proof burns are not available for ice branders.
  • Your order will only proceed to production and shipment once you’ve approved the proof.
  • Delays in proof approval may result in delays to your order, so we encourage quick responses.

3. Pricing and Payment

  • All prices are listed in U.S. dollars unless stated otherwise.
  • Full payment is required at the time of purchase.
  • Additional plates, replacement parts, or custom design changes may incur extra charges.
  • Sales tax will be collected where required by law.

4. Shipping

  • Orders are manufactured and shipped only after proof approval.
  • Shipping costs are based on product weight, your location, and the service you select.
  • The cost shown at checkout is your final shipping cost unless you request expedited service.
  • Gearheart Kitchen cannot be responsible for delays caused by carriers or customs agencies.
  • International customers may be responsible for duties, taxes, or fees charged by their country.

5. Returns and Refunds

  • Because each product is custom made for you, all sales are final once you’ve approved your proof.
  • If your order arrives damaged or defective, please let us know within 7 business days (with photos if possible). We’ll work with you to repair or replace the item.
  • Returns cannot be accepted for products damaged by misuse, improper cleaning, or not following care instructions.

6. Product Care and Use

  • Our branding irons are designed for food branding (such as buns, tortillas, steaks, and ice).
  • Misuse may void any implied warranty.

Cleaning Instructions

  • Use a rubber bristle brush and warm, soapy water.
  • Avoid abrasive cleaners or steel wool.
  • Always follow the care instructions provided to keep your product in great condition.

7. Intellectual Property

  • You must own the rights or have permission to use any artwork you provide to us.
  • By submitting artwork, you confirm that you either own the design or have obtained the necessary rights.
  • Gearheart Kitchen is not responsible for copyright or trademark issues that arise from customer-submitted artwork.

8. Liability

  • Branding irons become extremely hot and must be used with care.
  • Gearheart Kitchen is not responsible for injuries, damages, or losses caused by misuse of our products.
  • Please keep all branding irons out of the reach of children.

9. Modifications

  • Gearheart Kitchen may update or change these Terms and Conditions at any time without prior notice.
  • The version in place at the time of your purchase will apply to your order.

10. Contact Us

We’re here to help! For any questions or concerns, please reach out:

We’re grateful for your trust in us and excited to see the mark you’ll make!